Steven McCredie
Steven's latest writings
Customer Service (A lesson we should have learned from Total Quality Management)
The questions to ask should be, "Who is my customer?" and "What do they need?" The modern day business functions because everyone is doing "their job." Sales is "pounding the streets" to increase new sales orders. Purchasing is negotiating the best prices for the company's products. Accounts Payable is processing invoices to pay vendors on time to improve the company's... (posted by Steven 2 years 220 days ago.)
The questions to ask should be, "Who is my customer?" and "What do they need?" The modern day business functions because everyone is doing "their job." Sales is "pounding the streets" to increase new sales orders. Purchasing is negotiating the best prices for the company's products. Accounts Payable is processing invoices to pay vendors on time to improve the company's... (posted by Steven 2 years 220 days ago.)
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